Customize Your Experience with Our First-Class Butler Services

Customize Your Experience with Our First-Class Butler Services

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One of the many attractive qualities about our Serenity at Coconut Bay butler service is that you can make it as unique to you as you wish. There is no such thing as cookie-cutter service here at Serenity. Our butlers are trained to offer the services each guest wishes—no more, no less. In this way, each guest’s experience is personal and fully customized to his or her needs.

Pre-Arrival Form

All Serenity at Coconut Bay guests have the option of completing our butler service pre-arrival form to ensure that their service is as seamless and tailored as possible. When you complete the form, your butler will know in advance exactly what you want and expect the moment you arrive. The form will ask for basic travel information, such as your name, arrival and departure dates and times, airline, and contact info.

The rest of the form will focus on how your butler can personalize your stay in Serenity at Coconut Bay. For example, if you’re celebrating a special occasion, you can give your butler a heads up on the form. You can also let your butler know what activities you would like scheduled for you, such as horseback riding or in-suite spa therapies. Last but not least, the rest of the form will ask about your preferences for liquors and mixers for your customized minibar.

Personalizing the Room Upon Arrival

When you arrive in your luxury suite, your butler will offer you several options to further personalize your stay. Ask about the option of a bubble bath accompanied by a romantic bottle of bubbly, flower petals, and an aromatherapy menu from Molton Brown so couples enjoy their spacious soaking tub. You can choose the perfect combination of products to invigorate or soothe and unwind. Best of all you can prearrange it with your butler so it will be ready on return to your suite.

In-Suite Spa Services

Your personal butler is dedicated to delivering a bespoke experience every moment of your stay. This includes those quiet hours when you’d like to enjoy the privacy of your room with some special touches. Enjoy all the deeply pampering services of our spa right in your suite with a massage beside your private plunge pool.

Your butler will handle all the details and transform your room into a retreat worthy of the most upscale spa experience. Our skilled therapists will design a unique spa treatment that address your individual needs for skin care, exfoliation, moisturization, massage, and overall restoration. Using local ingredients and therapeutic essential oils, your dedicated therapist will deliver an experience that’s sure to leave you feeling deeply restored.

Gourmet Dining

Serenity at Coconut Bay serves a decadent menu of gourmet dishes and treats that are sure to keep you satisfied throughout your stay. Your butler can assist with all your dining arrangements both in our restaurant and in your suite. This begins with a culinary consultation with our Greathouse Chef to make sure all your personal tastes are fully satisfied during your stay.

Your butler will also assist you in making reservations for any special dining experiences that you’re interested in. This might include a delectable dinner at The Greathouse, a gourmet meal under the stars beside the beautifully lit Serenity pool, private meal service on the patio of your suite, or even breakfast in bed. Your butler can make any desire into a reality in Serenity at Coconut Bay.

Ongoing Services

Whatever you need for the rest of your stay, your butler will be at your disposal. Are you looking forward to a relaxing day at the beach? Your butler can reserve a private beach cabana for you. When you’re ready to hit the sand, he will transport you to your oceanfront cabana by golf cart. Inside your beach retreat you’ll find a stocked cooler with your choice of beverages and either a satisfying picnic lunch or light snacks and a fresh fruit platter.

If you’re feeling adventurous, your butler can make all the necessary arrangements for excursions nearby. We offer zip lining, horseback riding, snorkeling, and more. There are many private adventures available that your butler can help you arrange, from personalized tours for two to laid-back trips to swim under a waterfall or play in the mud baths of the world’s only drive-in volcano.

Special Celebrations

If you’re celebrating something special during your stay, be sure to let your butler know. He can make a milestone birthday more memorable than ever or suggest special romantic excursions for your anniversary retreat. Our butlers in Serenity at Coconut Bay are your go-to resource for everything you could want to know about the resort. They’ll help you find and plan exactly the right activities and experiences, so you can enjoy an unforgettable visit.

Your butler is at your disposal anytime you need him throughout your stay. You have the power to completely customize your stay with the many amenities and services available to you in Serenity!