In addition, Serenity at Coconut Bay received the Travelers’ Choice Best of the Best 2021. This award is our highest recognition and is presented annually to the top 1% of businesses across select categories. Ranking in the Top 25 Hotels in the Caribbean!!

We’re delighted to tell you that Serenity at Coconut Bay is the recipient of a British Airways Holidays Customer Excellence Award.

We’ve recognized your hotel because you have stood out to our customers in 2020. Thank you for helping people to reconnect and make special holiday memories in an unprecedented year.

Our Customer Excellence Award is presented every year to our top-rated hotels, based entirely on the feedback we receive from our customers. This year we are giving out nearly 475 awards, which means you have ranked within the top 4% of our highest-rated hotels for 2020.

Serenity at Coconut Bay continues to be recognized for its commitment to exemplary service and unforgettable experiences receiving the 2019 British Airways Customer Excellence Award for the second time. This award showcases hotels who most impressed British Airways customers with Serenity receiving an overall score of 9.5 out of a possible 10 putting it in the top 5% of the airline’s highest-rated hotels for 2019.

One of the best-selling magazine’s definitive guide to the 2019 sexiest and most romantic hotels in the world.

Serenity at Coconut Bay was recently honored by TripAdvisor with a Bravo Badge for the numerous excellent reviews posted to the resort’s TripAdvisor page by recent travelers. A Bravo Badge from TripAdvisor is awarded to a resort that receives at least 15 “excellent” customer reviews.


This award recognizes establishments that are focused on delivering great service to customers, and consistently earning excellent traveler reviews maintaining an overall TripAdvisor rating of at least four out of five. There is no application process for the Certificate of Excellence, this achievement is earned over time, and only extended to qualifying businesses once a year. Approximately 10% of businesses receive a Certificate of Excellence.


Costco Travel has rated Serenity at Coconut Bay a 2019 Preferred Hotel for exceptional quality, value, service and amenities. This award recognizes the resort’s outstanding support and contribution, its commitment to excellence and providing the best possible vacation experience for Costco members.


Serenity at Coconut Bay was chosen “Best All-Inclusive Resort” in the 2019 edition of the Caribbean Journal Travelers’ Choice Awards, celebrating the best in Caribbean travel.The awards were voted on by the subscribers – and frequent travelers – to Caribbean Journal, the world’s largest website covering Caribbean travel.

The “hard-to-impress editors” at Brides magazine vetted the top destinations, hotels, resorts, adventure lodges, all-inclusive brands, cruise lines, and more, to offer readers above-and-beyond travel recommendations, awarding Serenity at Coconut Bay the 2019 Brides Honeymoon Award.


This award comes from unbiased customer reviews and is designed to showcase the hotels making their guests the happiest, with Serenity at Coconut Bay receiving an impressive overall score of 9.0 out of a possible 10.  As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays, one of the UK’s leading tour operators, works with Reevoo, an independent and impartial third-party company, to collect reviews from genuine British Airways Holidays customers who are asked to score hotels based on location, service, cleanliness, and sleep quality.


These awards are dedicated to recognizing and awarding the best of the Caribbean’s influential and innovative wedding industry.


With entries from around the world, the Magellan Award winners represent the best in the travel industry honoring outstanding design, marketing, and services in a broad range of industry segments.


A panel of experts, chosen based on their knowledge and experience of Caribbean travel, partnered with 10Best editors picking the initial 20 nominees, and the top 10 winners were determined by popular vote. The 10Best Readers’ Choice Award contest is promoted across USA TODAY Travel Media Group’s digital and mobile products, as well as via social media and through Gannett media outlets. provides users with original, unbiased, and experiential travel content of top attractions, things to see and do, and restaurants for top destinations in the U.S. and around the world averaging 5 million visitors per month.

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