Never Had a Butler Service? Here’s What to Expect

Never Had a Butler Service? Here’s What to Expect

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For a lot of our guests, the thought of having a butler is so exotic they don’t know quite what to make of it. After all, butlers are something you see on movies or TV shows about the rich and famous, not something you experience in everyday life, right?

That may be true everywhere else, but not at Serenity at Coconut Bay. As part of your luxury all-inclusive experience, every Serenity suite includes intuitive butler services. If you’re wondering exactly what that entails, just keep in mind that how much your butler does for you is entirely up to you and your comfort level.

You Prepare Your Butler Before You Arrive

We want to know how to make your stay at Serenity at Coconut Bay as comfortable as possible. That’s why the planning process starts before you even arrive. We provide a detailed pre-arrival butler form for you to fill out, informing your personal butler of everything you might want and need during your stay.

This form provides a place to detail any special occasions you’re celebrating while you’re with us, such as a birthday, anniversary, or honeymoon. We can help you make these events truly unforgettable with special little extras to assist with your proposal or take your wedding celebration to the next level. You can also check off your desired excursions to make sure your personalized agenda is ready and waiting as soon as you arrive. This takes all the planning out of your hands and allows you to focus on enjoying and delighting your partner.

At Serenity, you’ll have a well-stocked bar in your luxurious suite. The pre-registration form collects information on exactly what you’d like to have on hand, from mixers to premium liquors. You can request up to two bottles for your room from an extensive list of options including Woodford Reserve, Jameson, Grey Goose, Patron Silver, and more.

You can include additional requests and information on your pre-arrival form as well. Perhaps you’d like to avoid spicy foods, have a bath drawn each evening, or receive a nightly dessert delivered to your room. Your butler can make sure your vacation includes all the pampering and indulgences you’d like.

You’ll Meet Your Butler at Check-In

All of our Serenity guests enjoy private check-in, and that’s when you’ll first meet your butler. When you arrive, your butler will take your bags and escort you to your suite. If you need it, your butler can also help you unpack, attend to any laundry you may have, and iron your clothes for you.

You Control How Much or How Little Your Butler Does

Some of our Serenity guests value privacy; others delight at the idea of being waited on. The nice thing about our butler service is that it’s completely personal to your needs and preferences. Your butler will do as much or as little as you want him or her to.

If it’s privacy you’re looking for, you don’t even need to see your butler during your stay! You can simply have him book your excursions and dinner reservations and leave any room service items in your service box. You can then leave your dishes in the same box when you’re done, and our staff will retrieve them for you discreetly.

On the other hand, if you’re looking forward to someone else taking a load off your shoulders, your butler is happy to handle all the little details for you. From the moment you arrive, your butler can draw an aromatherapy bath for you, for example, and even arrange to serve you dinner in your suite or on your patio. Every morning, your butler can serve you breakfast on your patio. And, every afternoon, your butler will be happy to come by and make you signature cocktails. It’s up to you!

No-Hassle Scheduling

Making dinner reservations, booking tours, and scheduling excursions is all in your butler’s hands. If you just let him know what you want and when you want to do it, he will handle everything for you. We have a wide range of activities available including ziplining excursions, private island tours, kayaking, snorkeling, and paddleboarding. You can book a romantic sunset catamaran cruise, arrange for a private beach picnic, or set up a private dinner in your suite.

The same goes for spa treatments scheduled in our oceanfront spa or in the comforts of your suite. Our spa offers a full range of services. Enjoy luxurious therapies with an island touch and book options like the papaya pineapple wrap, pineapple mango salt scrub, coconut scrub, or lava shell massage. The chocolate “cocoa tea” sugar scrub is an indulgent favorite for its deliciously sweet aromas.

If you want to be thoroughly pampered, we offer a healing touch four hand massage where two therapists work on you simultaneously. If you have a whole afternoon to fill, try the Caribbean Indulgence package which includes a foot soak, exfoliation, wrap, full body massage, and facial.

Remember, having a butler is totally customizable to you, so make it exactly what you want! Come see for yourself at Serenity at Coconut Bay.