Do all luxury suites have private plunge pools?
Yes, all of our luxury suites have private plunge pools with waterfall and private patios for each couple to enjoy.
Do all luxury suites provide butler services?
Yes, all of our luxury suites include 24-hour butler service.
How do I utilize butler services?
Your butler is available to assist with unpacking and packing; providing in-suite dining, cocktail and wine service; booking spa appointments and island excursions; making dinner reservations; arranging private meals and much more. Fill out your pre-arrival guest form so your butler can best prepare for your stay. Learn More: 24-hour Butler Service with privacy service box.
What does all-inclusive mean at Serenity?
All-Inclusive means unlimited in-suite and restaurant dining, unlimited beverages – premium, top shelf spirits; wine; soda and juice – served in-suite and at the resort bars. It also means unlimited access to Coconut Bay Beach Resort & Spa’s restaurants, bars, fitness center, entertainment and activities. To see a complete list of luxury inclusions, visit: Luxury All-Inclusive Amenities | Serenity at Coconut Bay.
Can I order meals in my suite?
Yes, your butler will also see to every detail of gourmet, in-suite dining from breakfast in bed to romantic dinners and room service is available 24-hours a day.
What amenities are provided in my suite?
In addition to butler services, every luxury suite features complimentary Wi-Fi; air conditioning and ceiling fan; 55-inch Smart TV; Built-in Sound System; luxury bath amenities; bathrobes and slippers; hairdryer; personalized wet-bar stocked on arrival and as needed with soda, bottled water and premium top-shelf spirits; in-room ice maker, coffee and tea maker; espresso machine; iron and board; room safe and more. READ MORE HERE.
How is Serenity different from Coconut Bay Beach Resort & Spa?
Serenity at Coconut Bay is a couples-only, luxury all-suite 5-star resort with butler service and private plunge pools — a peaceful escape just steps away from the vibrant energy of Coconut Bay. Coconut Bay is a 4-star premium all-inclusive resort with two worlds in one – Harmony, an adults only side and Splash, a family-friendly side. As a luxury suite resort, Serenity, guests enjoy exclusive amenities while also having access to all restaurants and facilities at Coconut Bay.
Can I arrange for spa treatments in our suite?
Yes, you can select from a range of specialty treatments, and your butler will be happy to schedule our licensed therapists to come to your suite. https://serenityatcoconutbay.com/spa-treatments.
Can my butler help coordinate special occasions or proposals?
Yes! Whether it’s planning a beachfront surprise, anniversary dinner, proposals, or a special birthday celebration, our butlers love helping guests create once-in-a-lifetime memories. Custom touches are always encouraged and can be arranged once you are on site. Add on photography services to capture your romantic vacation. Let your butler know in advance or during your stay – they are here to help you find Serenity.
Which airport should I fly into?
St. Lucia’s international airport Hewanorra International Airport (UVF), offers daily direct flights from major hubs in the U.S., Canada and U.K. Located just minutes from Serenity, UVF airport allows you to relax shortly after being welcomed through customs. Complimentary airport transfers on island are included in your stay and many guests value our location as the closest resort to the international airport. Regional and inter-Caribbean flights arrive at SLU airport, and transfers are not included from SLU airport. Learn More.
How far away from the international airport (UVF) is Serenity?
Serenity is ideally located only 5 minutes from Saint Lucia’s Hewanorra International Airport (UVF) so your vacation can begin moments after you arrive on the island and you will not have to endure a long transfer. If you are arriving to SLU airport from another Caribbean island, regional airport transfers can be added for an additional cost. Learn More.
How are airport transfers arranged?
International airport transfers to and from UVF to Serenity are included in your luxury all-inclusive stay. After clearing immigration and customs on arrival at UVF, proceed outside to the Serenity service kiosk. If flying to the regional airport, SLU, please see above. Learn More.
How many luxury suites are offered in Serenity?
Serenity offers 36 luxury suites, each with a private plunge pool and butler service.
Is there an age restriction for Serenity guests?
Serenity welcomes adult guests ages 21 and up.
Can you stand in the plunge pools or are they deep?
The plunge pools are designed for relaxation and are between waist and chest deep for most people. They are not heated, however the warm climate in St. Lucia keeps the water comfortable throughout the year.
Do I need to bring an adapter for electrical appliances?
No, all luxury suites in Serenity offer 110V and 220V outlets.
What is the accepted currency in St. Lucia?
The local currency is the Eastern Caribbean Dollar, however US Dollars are accepted island wide.
When is check in and check out?
Your butler will greet you upon arrival for your private, in-suite check in. Check-in is at 3 p.m. and check out is 11 a.m. Late check outs can be arranged based on availability, and a late check out fee will apply.
Is there Wi-Fi access?
Free Wi-Fi is offered in your luxury suite and throughout the resort.
What is your beach like?
Our beach is one of the longest on the island (one mile) and it is a short walk or golf cart ride from your luxury suite.
Are you able to accommodate food allergies or special diets?
Your butler will review your dining and beverage preferences and will address any food allergies or dietary restrictions with our culinary team. Please fill out the pre-arrival guest form.
What is your smoking policy?
Smoking (including vaping and e-cigarettes) is permitted in outdoor areas but it is not permitted in the suites.
Is there a resort dress code?
Casual by day, resort attire in the evening and at the Greathouse Restaurant. Silk and Calabash restaurants at Coconut Bay Beach Resort and Spa have a dress code for dinner. Click here for details.
What travel documents do I need?
A valid passport from the US, Canada or the UK is the only documentation required for travel to Saint Lucia. Other international guests may require a Visa. Please enquire with your travel advisor or the Saint Lucia Tourist Board. If you are getting married in Saint Lucia, please work with our wedding coordinator to ensure you have the proper documentation.
Do you recommend purchasing Travel Insurance?
In the unlikely event you are forced to cancel or interrupt your trip due to weather or health-related emergency, we strongly recommend the purchase of Travel Insurance. By having an IMG iTravelInsured travel protection plan, you could be reimbursed up to 100% of your trip interruption costs in the event of severe weather or other covered reasons.
Is there any online documentation for us to complete prior to arrival in Saint Lucia?
To expedite your arrival and process through Saint Lucia Customs and Immigration, we recommend completing the Saint Lucia Online Arrival Form up to 3 days prior to travel on Saint Lucia’s website.
What is the resort’s cancellation policy?
Please find our full Terms & Conditions here.
What makes the butler service at Serenity different from other luxury resorts?
At Serenity, our butlers are more than attentive — they create a customized experience to pamper you during your holiday. Your Serenity is Our Mission. Your butler is available 24/7 to anticipate your needs and elevate your stay. Live Resort Tour.
How do I get around the resort?
Serenity is designed for leisurely resort walks, and your butler is happy to whisk you around using the Serenity golf cart service upon request. Whether you’re heading to the beach, one of our 9 restaurants or a spa appointment, your butler will coordinate transportation.
Can I take part in any local or cultural experiences while staying at Serenity?
Yes. Your butler can help arrange island experiences such as a Piton tour, chocolate-making class at a local cocoa farm, mud bath and waterfall visit or a local cooking class. Ask your butler for suggestions tailored to your interests.
Are there vegetarian, vegan, or gluten-free dining options?
Absolutely. Our chefs are happy to accommodate special dietary needs, including vegetarian, vegan, gluten-free and allergy-sensitive meals. Please share preferences before arrival or with your butler during your stay via our pre-arrival form.
How can my travel advisor personalize my Serenity stay?
We love working with travel advisors. Once booked, travel advisors are encouraged to share guest preferences and special requests through our butler pre-arrival form. This allows our butlers to plan personal touches — from pillow preferences to surprise celebrations — our team is at your service. Travel Advisors, please click here for the travel advisor portal.