FREQUENTLY ASKED QUESTIONS

There are 36 luxury suites with private plunge pools and butler service.

Yes, all of our suites have private plunge pools for our guests to enjoy.

Yes, all of our luxury suites include butler service at no additional charge.

Your butler is available to assist with unpacking and packing; in-suite dining, cocktail and wine service; booking spa appointments and, island excursions; dinner reservations; setting up private meals and much more.

It means unlimited in-suite and restaurant dining, unlimited beverages (premium, top shelf spirits; wine; soda and juice) in-suite and at the resort bars. It also means unlimited access to Coconut Bay Beach Resort & Spa’s restaurants, bars, fitness center, entertainment and activities.

Yes, your butler will also see to every detail of gourmet, in-suite dining from breakfast in bed to romantic dinners and room service is available 24-hours a day.

Yes, you can select from a range of specialty treatments and your butler will be happy to schedule our licensed therapists to come to your suite.

St. Lucia is home to two airports SLU (George F. L. Charles Airport) and UVF (Hewanorra International Airport). We recommend UVF which is located just minutes from Serenity and your complimentary transfers to and from UVF are included.

Serenity is ideally located only 5 minutes from Saint Lucia’s Hewanorra International Airport (UVF) so your vacation can begin moments after you arrive on the island and you will not have to endure a long transfer.

Transfers to and from Serenity are included in your luxury all-inclusive stay. After clearing immigration and customs on arrival at UVF, proceed outside to the Serenity service kiosk. Our airport concierge will greet you and arrange your transfer to the resort.

Serenity welcomes adult guests ages 21 and up.

No, all luxury suites in Serenity offer 110V and 220V outlets.

In addition to butler services every luxury suite features complimentary Wi-Fi; air conditioning and ceiling fan; 55-inch Smart TV; Bose Sound System; luxury bath amenities; bathrobes and slippers; hairdryer; personalized wet-bar stocked on arrival and as needed with soda, bottled water and premium top-shelf spirits; coffee and tea maker; espresso machine; iron and board; room safe and more.

The local currency is the Eastern Caribbean Dollar, however US Dollars are accepted island-wide.

Check-in is at 3 pm and check-out is 11 am. We will make every effort to check you into your suite if you arrive prior to 3pm but until then for your convenience there is a courtesy shower and changing room and you can begin enjoying everything Serenity offers.

Free Wi-Fi is offered in your luxury suite and throughout the resort.

Our beach is one of the longest on the island (one mile) and it is a short walk or golf cart ride from your luxury suite.

Your butler will review your dining and beverage preferences upon arrival and will immediately address any food allergies or dietary restrictions with our chefs.

Smoking is permitted in outdoor common areas but it is not permitted in the suites.

Casual by day, resort attire in the evening and at the Greathouse Restaurant. Silk and Calabash restaurants at Coconut Bay Beach Resort and Spa have a dress code for dinner. Click here for details.

A valid passport from the US, Canada or the UK is the only documentation required for travel to Saint Lucia. Other international guests may require a Visa. Please enquire with your travel agent or the Saint Lucia Tourist Board.

For Travel 17 July  – 20 December 2023:
Final payment Due : 45 Days prior to travel
Cancellations made with 21 days or less notice, full cost of stay penalty
Cancellations made with 44-22 days notice: 2 night cancellation penalty

For travel 21 December 2023 – 2 January 2024:
Final payment Due : 45 Days prior to travel
Cancellations made with 44 days or less notice, full cost of stay penalty

For travel 3 January 2024 – 20 December 2024:
Final payment Due : 45 Days prior to travel
Cancellations made with 30 days or less notice, full cost of stay penalty
Cancellations made with 44-31 days notice: 2 night cancellation penalty

For travel 21 December 2024 – 2 January 2025:
Final payment Due : 90 Days prior to travel
Cancellations made with 89 days or less notice, full cost of stay penalty
No shows year round: Full cost of stay.
Early departures year round are subject to a 2 night cancellation penalty.

Serenity at Coconut Bay highly recommends the purchase of travel insurance should you experience unforeseen delays due to weather, illness or flight cancellations. All cancellation penalties will apply per terms provided.

NOTE: Reservations including airline tickets may incur fees/change penalties beyond our control and will be subject to applicable airline policies/restrictions.