UPDATED: August 15, 2023
While our team has made every effort to provide the latest and most complete product information, details provided on this website are subject to change and SERENITY AT COCONUT BAY is not responsible for errors or omissions. All rates listed on this website are in US Dollars. Sales and promotions are subject to change with noted restrictions, including but not limited to book by and travel by dates. Rates are subject to change at any time due to taxes, fare increases or other circumstances beyond our control.
PACKAGE (RESORT+ FLIGHT) TERMS OF SALE :
SERENITY AT COCONUT BAY: General/Cancellation Terms & Conditions
By booking a vacation package including airfare with SERENITY AT COCONUT BAY (The “Resort”) on the following websites- SERENITYATCOCONUTBAY.COM, you agree to the general/cancellation terms and conditions of the respective airlines and of the resort contained herein. Any payment constitutes acceptance of the terms. All policies, procedures and terms contained herein are subject to change at any time without notice at SERENITY AT COCONUT BAY’S sole discretion. Contracted group vacations have special terms and conditions-please refer to your group contract. If you booked through a travel agent, all communications prior to departure, including questions about changes, cancellation, payments, and refunds, must be via your travel agent. Some travel agents charge service fees and/or additional cancellation fees. Standard policies, payments and penalties outlined below may be more restrictive during holidays and special events.
All transactions, whether payments, penalties, or refunds, are transacted in U.S. dollars at the current rate of exchange at time of the transaction. We are not responsible and will make no adjustments for exchange rate differences due to international currency fluctuations.
To reserve your vacation, provide the required booking information and pay the applicable deposit or full payment via credit card or debit card per person. We reserve the right to treat the booking as canceled by you if the balance is not paid by the stipulated due date. Deposit or full payment of your entire vacation package by credit/debit card is required at time of booking for all vacations booked directly.
SERENITY AT COCONUT BAY accepts payment by a variety of credit and debit cards. A $40.00 processing fee will be charged for the refund of a previously applied credit card payment, and recharge to a different credit card. When booking with an airline-sponsored credit card, benefits such as free baggage fees which may apply when booking with the airline directly may NOT apply to your vacation booked with SERENITY AT COCONUT BAY.
If you booked through a travel advisor or a third party, you must immediately notify your travel advisor or original booking company to cancel or make changes to your vacation package. If you booked on Serenity’s website, contact 1-800-219-2727. If you booked directly with us, please call 877-252-0304. If plans change, refunds will be limited and subject to penalties and fees as noted in this document.
All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by SERENITY AT COCONUT BAY and its airline suppliers. Many airfares and hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets. Passengers who do not travel are subject to 100% cancellation penalties. Hotel cancellation penalties are established by the hotel. Review the hotel profile for more specific information on hotel cancellation penalties.
If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, charges/fees will apply. Significant additional penalties (i.e., nonrefundable airline tickets and fees, nonrefundable or nontransferable hotel promotions) may apply. If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred because of the change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees will apply. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Standard change and cancellation policies apply to bookings made with travel credit. Contracted Group Bookings follow alternative change and cancellation policies according to the group’s contract.
Below applies to land only bookings. See reservation confirmation for AIR & LAND booking and cancellation terms. The Cancellation Policy for land only (direct) bookings is as follows:
Final Payment Due: 45 Days prior to travel
Cancellations made with 21 days or less notice, full cost of stay penalty.
Cancellations made with 44-22 days notice: 2 night cancellation penalty.
Final Payment Due: 45 Days prior to travel
Cancellations made with 44 days or less notice, full cost of stay penalty.
Final payment Due: 45 Days prior to travel
Cancellations made with 30 days or less notice, full cost of stay penalty.
Cancellations made with 44-31 days notice: 2 night cancellation penalty.
Final Payment Due: 90 Days prior to travel
Cancellations made with 89 days or less notice, full cost of stay penalty.
No shows year-round: Full cost of stay penalty.
Early departures year-round are subject to a 2 night cancellation penalty.
Serenity at Coconut Bay highly recommends the purchase of travel insurance should you experience unforeseen delays due to weather, illness, or flight cancellations. All cancellation penalties will apply per terms provided.
NOTE: Reservations including airline tickets may incur fees/change penalties beyond our control and will be subject to applicable airline policies/restrictions.
Room cancellations will be processed in the way we received them. If made by phone, cancellations can only be processed that way and if made via the website booking engine, cancellation may only be processed through the booking engine. Cancellations for bookings made on our website is quick and easy via the link sent in your confirmation mail. If you made your reservation through a travel company or travel agent, you must contact them to process your cancellation.
A minimum of a 2 night stay applies year round, except for December 21 – January 3 when a 5 night minimum stay applies.
SERENITY AT COCONUT BAY strongly recommends all guests protect themselves from losses due to last-minute cancellations, no-show, or unforeseen flight delays. We will charge penalties for all situations because we are a small, independently owned business and are completely reliant on international arriving flights. Saint Lucia has no last-minute walk-in business that would allow rooms to be resold. Our resort reservations staff will not refund within the penalty period or change dates within the penalty period under any circumstances. Please review our policies carefully and consider contacting your insurance agent or travel advisor for travel insurance. The resort does not provide and is not responsible for any issues or claims related to travel insurance. Here are some travel insurance options for your consideration: Allianz Travel, Travel Guard, AXA Travel Insurance.
Refund allocations in original form of payment: Refunds will be processed in the original form of payment and posted to the original credit card charged. If multiple cards were charged, refunds are posted in proportionate amounts to the original charges. Refunds in original form of payment are generally processed within approximately 30 days of cancellation.
If for any reason, any travel service provider is unable to provide the services for which you have contracted, your sole remedy lies against the provider, and not against SERENITY AT COCONUT BAY. In the event that payment has been made by credit card, you hereby agree that you expressly and unconditionally waive any rights to protest charges or take any other action which would cause funds to be withheld from the resort and you will not seek to charge back your payment to SERENITY AT COCONUT BAY. If SERENITY AT COCONUT BAY incurs any costs, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to SERENITY AT COCONUT BAY via money order or cash immediately.
Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact your travel agent immediately or SERENITY AT COCONUT BAY at 1-877-252-0304 or 758-459-6000.
Proper documentation for travel into Saint Lucia is YOUR responsibility. This information may change- see your travel agent or contact your destination consulate for the most current requirements on your travel date.
Passengers arriving in Saint Lucia from any international destination must have a valid passport, and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens, “valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to 6 months past the date of completed travel is required when visiting Saint Lucia. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. Contact Saint Lucia’s consulate or embassy to determine required entry documents.
Any passenger who is denied boarding due to lack of proper documentation will have their vacation cancelled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given.
We cannot accept unaccompanied minors under 18 for any travel. For certain countries, a notarized consent from both parents or legal guardian(s) is required for children younger than 18 years old traveling with one parent, or in someone else’s custody; or a notarized birth certificate showing only one parent, a parent’s death certificate, or a court order of child custody MAY also be permissible. Be sure to check with your travel agent, inquire with Saint Lucia’s consulate, or visit websites such as travel.state.gov, dhs.gov. Some airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country- contact your airline directly for details.
Certain countries may deny entry to travelers with even a minor criminal record. Check with the Saint Lucia government website or embassy to ensure you can travel as planned. SERENITY AT COCONUT BAY does not accept responsibility if you are denied entry and cancellation penalties apply.
Your flight information will appear on the booking confirmation issued when you make your deposit, and on your electronic travel documents issued upon full payment. All flight times are subject to change without notice. We strongly suggest that you reconfirm exact flight times with the carrier 24 hours prior to departure and again before departing for the airport. Please be advised that we may provide your name, phone number and/or email address to third party suppliers such as air carriers to be used to advise passengers of irregular flight operations and disruptions.
For international flights, we recommend arriving at the airport at least three hours prior to your scheduled departure time to allow time to check in and get through Security. If you do not have pre-assigned seats and have seat preferences, we recommend that you arrive early as seats will be assigned upon check in based on availability. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee.
If you do not check in at the airport or gate at the required time, or do not possess proper documentation, you will be denied boarding and will not be eligible for a refund. Additionally, if you fail to check in for your flight without prior cancellation, you are considered a no-show and will not be eligible for a refund. SERENITY AT COCONUT BAY assumes no responsibility for any passengers making independent connections to flights. Some airlines do not charge for infants under two years of age, but the infant must sit on an adult’s lap. Other airlines do charge for infants or infant air-related taxes. Please check with your air carrier. If an infant reaches the age of two at any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight.
If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. SERENITY AT COCONUT BAY reserves the right to re-invoice your reservation should an error be made in computing your vacation price. You may incur additional expenses that are not included in the package price, including but not limited to (unless otherwise noted): airline seat assignments and baggage fees; departure taxes, car seats; rental cars; optional excursions; and items of a personal nature. All prices and features described herein (as well as in SERENITY AT COCONUT BAY’s print advertisements and website) are subject to change without notice.
All applicable taxes and gratuities are included in the nightly room rate excluding the Saint Lucia Tourism Levy.
In 2020, the Government of Saint Lucia enacted a mandatory Tourism Levy which must be collected on arrival at the resort and is NOT included in our quoted rates. This amount is US$6.00 per person, per night for adults 18 and older, and $3.00 per person, per night for guests 12-17 years old during the check-in process. Children under 12 years old at the end of their accommodation period are exempt from this levy. The Tourism Levy is earmarked to support tourism development initiatives as imposed by the Government of Saint Lucia. Please note as this levy is government imposed it cannot be waived.
If you request special arrangements such as connecting rooms/room locations, bedding preferences, specific assistance, or special meals, we will do our best to accommodate you. However, please be advised, we cannot guarantee special requests.
Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can properly assist upon arrival on resort. Wheelchair accessible rooms may be requested but cannot be guaranteed. Accessible standards in Saint Lucia may not be consistent with the standards required by the Americans With Disabilities Act.
We are an environmentally friendly resort and as such all accommodations are non-smoking. Failure to adhere to this policy will result in a US $250 cleaning charge.
SERENITY AT COCONUT BAY provides and serves alcoholic beverages for reasonable consumption by, and the entertainment and enjoyment of its Guests of legal drinking age. Guests staying at the resort along with a minor or child (i.e., any individual or person under the age of 18) HEREBY KNOWINGLY AND VOLUNTARILY ACKNOWLEDGE AND AGREE that the responsible adult guest shall not furnish, supply, or knowingly allow or permit the use, consumption and/or possession of alcoholic beverages by a minor or child during their stay. If Guest knows or has reason to know of the illegal use, consumption and/or possession by a minor or child of alcoholic beverages at the resort, and thereafter permits such use, consumption and/or possession, and the intoxicated minor or child causes damages and/or injures or kills themselves or another, Guest understands by agreement and acknowledgement that irrespective of whether the injury, death, damage or destruction occurred with and/or without fault on the part of the resort, its employees or agents, the Guest HEREBY RELEASES, DISCHARGES AND SHALL INDEMNIFY AND HOLD HARMLESS the resort from all claims, demands, actions and/or damages anyone may have against the resort in connection with or in any way incident or related to the injury, death, damage or destruction suffered.
If you booked through your travel agent, your travel agent is responsible for providing information to you, examining, and verifying all information, and ensuring that you understand all of the policies, fees and requirements which may be applicable. Any travel agent who makes a reservation on your behalf acknowledges this responsibility.
SERENITY AT COCONUT BAY Responsibility: SERENITY AT COCONUT BAY makes arrangements with third party suppliers as independent contractors for the various components that comprise your vacation package. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, SERENITY AT COCONUT BAY is not an agent of these independent providers, and we expressly disclaim any liability for their actions or omissions. Service providers reserve the right to refuse service to travelers at their sole discretion. SERENITY AT COCONUT BAY assumes no liability for the acts of the service provider in refusing service. SERENITY AT COCONUT BAY is not responsible for schedule changes issued by the airline and does not offer compensation for those changes. SERENITY AT COCONUT BAY will not pay an increase in fare for an alternative airline.
SERENITY AT COCONUT BAY is not responsible under any circumstances for any injury or damages you may suffer, in connection with air or ground transportation, hotel accommodations, or other excursion/tour services arranged by SERENITY AT COCONUT BAY. Furthermore, SERENITY AT COCONUT BAY and its third-party suppliers do not control and cannot be responsible for bodily injury, property damage or other loss or damage caused by factors beyond their control, including but not limited to: air turbulence, flight delays, extreme weather, government restrictions or regulations, strikes, war, acts of terrorism, mechanical breakdown, sickness or disease, epidemics or pandemics, quarantine, your physical, medical or mental disabilities, your failure to obtain valid travel documents or to follow travel instructions resulting in denied entry at destination or re-entry into your home country and failure related to the public internet, telephone or other communication lines.
You waive any claim against SERENITY AT COCONUT BAY, its affiliated and subsidiary companies, and their respective officers, directors, employees, contractors, and agents (collectively, the “Indemnitees”,) for any loss of or damage to property or injury to any person caused by reason of (i) any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by the Indemnitees or any airline, hotel, ground transportation, or other travel provider, (ii) any claim for inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and (iv) overbooking, flight cancellation, lost or misconnected baggage, or any claim arising of the air transportation portion of any vacation package. Under no circumstances (including but not limited to circumstances involving negligence) will SERENITY AT COCONUT BAY be liable for any special, incidental, or consequential damages arising from the provision of accommodations or services or vacation packages. Some hotel room images on our promotional materials and our website do not depict the exact current décor in all rooms. Maps provided are not to scale. SERENITY AT COCONUT BAY is not responsible for omissions or errors.
You agree to defend and indemnify us and all respective suppliers and any officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties as a result of: a) your negligence, willful misconduct or any breach of these Terms and Conditions or the documents referenced herein; b.) your violation of any law or rights of a third party; or c.) your use of the SERENITY AT COCONUT BAY websites and/or any travel documents.
SERENITY AT COCONUT BAY enters into contracts with air, land, or water transportation companies, but all such entities are owned and operated by independent contractors. SERENITY AT COCONUT BAY is not responsible for any negligent or willful act, omission, or failure to act on the part of any such entity or its employees, or of any other third party beyond its direct control. The SERENITY AT COCONUT BAY name and logo may appear on signs or uniforms across the island. This use of the SERENITY AT COCONUT BAY name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that SERENITY AT COCONUT BAY owns, controls or operates any entity displaying such, a sign, or that SERENITY AT COCONUT BAY employs or controls any person holding or displaying such a sign. SERENITY AT COCONUT BAY sells leisure vacations. If this vacation is used for any reason other than leisure travel, the hotel may directly assess an additional surcharge or refuse service during holiday, convention, or special event time periods.
Certain exclusions may not apply in some jurisdictions. If you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible.
SERENITY AT COCONUT BAY reserves the right to suspend, limit or restrict access to any areas, amenities, facilities, inclusions, or activities due to inclement weather or any other interruptions outside the reasonable control of the resort, including without limitation, rain, strong winds, storms, hurricanes, flood, fire, wave action, ocean currents, volcanic eruptions, or other Acts of God, as well as interruptions to infrastructure such as electricity, roadways, or transportation, airports, and air services among others. Guests accept that the resort shall not be liable to offer, and the Guest shall not be entitled to compensation for any such suspension, limitation, or restriction as a result of these and other circumstances beyond the Hotel’s reasonable control.
All lost or damaged luggage must be reported to an airline representative at the airport by the passenger before you leave the airport. Some airlines do not cover damage to soft-sided luggage.
We have made arrangements for air transportation via regularly scheduled certificated air carriers who have duly filed with and are authorized to operate air transportation and public charter transportation by the U.S. Department of Transportation. We reserve the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. For further information, contact your airline representative.
This Contract shall be governed by the laws of the Commonwealth of SAINT LUCIA. Should a dispute or controversy arise concerning the terms and conditions of this Contract or involving a claim for loss, injury or other damage arising out of or relating to your trip, any legal action against SERENITY AT COCONUT BAY shall be brought exclusively in SAINT LUCIA. If any term or provision of this Contract is determined by a court of competent jurisdiction to be invalid or otherwise unenforceable, such holding will not affect the validity or enforceability of the remaining terms and provisions. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
Please be advised that on the island of Saint Lucia all resorts, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change often. These safety measures may include but are not limited to attractions closing and reduced hours, size of group gatherings, social distancing requirements, health screenings and self-quarantine requirements. In addition, you must follow Saint Lucia guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and SERENITY AT COCONUT BAY cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility.
You are responsible for complying with the health requirements of SAINT LUCIA. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further with respect to warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention by our resort nurse or on-call physician. If you have medical issues or concerns about medical services, we urge you to contact our resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care on our island may not be the same as what you experience at home. Prepayment may be required for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment may not meet U.S. safety standards and our resort pools and beaches are not monitored by lifeguards. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.
If you have a complaint while on vacation, you must provide SERENITY AT COCONUT BAY with a reasonable opportunity to rectify the issue during your vacation by promptly notifying resort management or the front desk staff who will make every effort to assist. If the matter is not settled to your satisfaction during your stay, please follow up with your tour operator or travel agent upon your return home. Please understand that we cannot consider post-vacation submissions if you did not provide SERENITY AT COCONUT BAY with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation due in the form of future travel credits.
©2023 SERENITY AT COCONUT BAY. All rights reserved. SERENITY AT COCONUT BAY logos and materials may not be reproduced or copied in any form without previous written permission.
If any term or provision of this contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby. The above information is current as of August 1, 2023, and may be different on your booking or travel dates. LAND ONLY (RESORT ONLY) TERMS OF SALE (US): Terms and Conditions of Sale for Land-Only Reservations: In addition to any other terms and conditions set forth herein, by booking directly with SERENITY AT COCONUT BAY and/or using SERENITY AT COCONUT BAY’ on-line booking platform, you agree to the terms and conditions defined herein, and you also agree to the payment, cancellation and change policies detailed in your reservation confirmation. This contract is governed by and subject to Saint Lucia law. All transactions, whether payments, penalties, or refunds, are transacted in U.S. dollars at the rate of exchange at the time of the transaction. We are not responsible and will make no adjustment for exchange rate differences due to currency fluctuations. This agreement applies to the sale of hotel only (land-only) reservations. It does not apply to package reservations including hotel combined with airfare.
I understand that if traveling internationally, I must have a valid passport from my origin country (valid for up to six months after date of departure from Saint Lucia) and depending upon the origin of my passport, I may also need to obtain a visa. Any cancelations due to lack of correct travel documentation will incur penalties as per SERENITY AT COCONUT BAY’s policy at time of booking.
All passengers are responsible for providing the proper travel documents and entry requirements needed to travel to Saint Lucia. SERENITY AT COCONUT BAY is not responsible for any passenger who is unable to travel as a result of his/her failure to have the required travel documents or is denied entry.
If you have a criminal record, it is important to check with the Saint Lucia Embassy and the embassy of your origin country to ensure you can travel as planned.
Resort rates and inventory are subject to change based on availability and may change at any time prior to receipt of your booking confirmation. Changes to your reservation’s dates, duration, or number of guests in each room may change your final rate and your remaining balance will be recalculated. Some promotional prices and special offers may have special booking, payment, and cancellation conditions. Prices include all hotel taxes and gratuities excluding the Saint Lucia tourism levy. The Government of Saint Lucia enacted a mandatory Tourism Levy which must be collected on arrival on resort and is NOT included in our published rates. This amount is US$6.00 per person, per night for adults 18 and older, and $3.00 per person, per night for guests 12-17 years old during the check-in process. Children under 12 years old at the end of their accommodation period are exempt. The Tourism Levy is earmarked to support tourism development as imposed by the Government of Saint Lucia. All air travel is subject to the terms and conditions of the operating airline. SERENITY AT COCONUT BAY is not responsible for flight surcharges, baggage fees, or lost or stolen items. Prices shown are in U.S. dollars. Payments made in destination (at the hotel) may be converted to local currency and may be subject to exchange rate fluctuations and the final amount in U.S. dollars may differ.
Please note: SERENITY AT COCONUT BAY reserves the right to re-invoice you in case of an error made in computing your price. If the revised price we offer is unacceptable, you will have the option of cancellation without penalty (all monies paid will be refunded). All prices and features described herein (as well as in SERENITY AT COCONUT BAY’ print advertisements and website) are subject to change without notice. Some hotel room photographs may not depict the exact conditions of each room category. Special requests such as adjoining rooms, specific rooms or room locations cannot be guaranteed.
If you find a better rate within 24 hours of making your booking, we’ll match it. Visit this page for complete details. https://cbayresort.com/best-rate
Group bookings (5 rooms staying 5 nights or longer) will require a signed group contract. Terms and conditions will apply to group bookings/contract such as, but not limited to, rates, discounts, payment requirements, and cancellations policies may vary based on but not exclusive to booking dates, travel dates, group size, blackout dates, resort occupancy, available inventory, etc. At the time of booking, and subsequently referenced in the Groups Contract, all required details pertaining to the governing policies and procedures will be clearly stated in the applicable terms and conditions.
Advance payment (deposit), balance payment and payment due dates are subject to the Payment Method outlined in your reservation summary. Payments will appear on your bank statement as “Coconut Bay Resort”. If your card payment is declined, the transaction amount may be held by your bank for several days until the pending transaction is removed. SERENITY AT COCONUT BAY is not responsible for overdraft fees associated with such holds. Payments made in destination may be converted to local currency and may be subject to exchange rate fluctuations.
A special discount of 10% will apply to Best Available Rate at the time of booking. Each U.S. Military Personnel or First Responder can receive one discounted room per valid ID. Additional rooms may not be reserved with the discount. A valid Military/First Responder ID must be presented at the time of booking to guarantee the discount. If a card is not presented, guests will be responsible for the non-discounted rate. Discounted rates are subject to availability and holiday restrictions (black-out dates) may apply. Valid on hotel-only reservations, discounts do not apply to packages combined with airfare. Discounts do not apply to reservations made through 3rd party suppliers, tour operators or travel advisors. Discounts are not combinable with Best Rate Guarantee, Group Contracts or other discounts and coupons. The discounts may be removed at any time and may be limited by room category.
Modifications and cancellations are subject to the policies and penalties outlined herein and in your reservation summary. Most modifications and cancellations may be made online or over the phone until one day prior to check-in and are subject to the penalties listed in the modifications and cancellations polices outlined herein and in your reservation summary. In the event of a conflict between the terms set forth herein and those contained in the reservation summary, the terms herein shall control. Changes to your reservation’s dates, duration, or number of guests per room may change your final rate and your remaining balance will be recalculated plus any applicable penalties. Payments made on resort may be converted to local currency and may be subject to exchange rate fluctuations. Cancellations may not be made on or after the day of arrival and will be considered a no show and subject to penalties up to the full amount of your reservation. SERENITY AT COCONUT BAY reserves the right to charge penalty amounts to your credit card or to withhold them from your refund.
In the unlikely event that a major change involving our resorts becomes necessary (due to renovations, overbooking, weather or resort closure), we will notify you as soon as possible. If you find the revised arrangements we offer are unacceptable, you will have the option of cancellation without penalty (all monies paid will be refunded). SERENITY AT COCONUT BAY is not responsible for any scheduled airline changes, delays, cancellations, additional fees or non-refundable tickets.
Any refunds due to you, less applicable penalties, will be made as soon as possible and no later than 10 business days after your cancellation is confirmed. Please note, however, that refunds will not be made for any services provided in the itinerary that you do not use. SERENITY AT COCONUT BAY reserves the right to withhold cancellation or modification penalties from your refund. If your original card cannot be refunded, this may cause a delay in you receiving your refund and SERENITY AT COCONUT BAY will issue your refund, less any penalties and wire fees, by means of wire transfer directly to your bank upon receipt of banking details. A processing period of up to 21 business days applies given that your bank may not be an international bank and would require handling by an intermediary bank.
Wheelchair accessible rooms may be requested but due to limited availability cannot be guaranteed and please note standards may vary from accessible rooms in your home country.
Complimentary nights redeemed with CBAYREWARDS Points are subject to the policies and penalties outlined in your reservation summary and to the terms and conditions of the CBAYREWARDS Loyalty Program. Please refer to the CBAYREWARDS page for more information. CBAYREWARDS Points cannot be refunded for unused services or issued to remedy a dispute.
SERENITY AT COCONUT BAY has taken all reasonable steps to ensure that proper arrangements have been made for your package. However, we do not accept any liability for the actions or omissions of any independent suppliers in Saint Lucia, over whom we have no direct control. Please understand that such factors as weather, government actions, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions are outside the control of SERENITY AT COCONUT BAY. We are not responsible for losses or damages arising from physical or emotional injury, property or other economic damage caused by such factors beyond our control.
These Terms & Conditions and any dispute shall be governed by the laws of Saint Lucia. If you find you have a claim or dispute with any of the tour or excursion providers, we will provide you with as much assistance as reasonably possible to assist you in resolving the dispute. SERENITY AT COCONUT BAY does not control and cannot be held responsible for such factors as weather, government actions, terrorism, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents, your negligence or failure to follow travel instructions, or for denied entry in Saint Lucia or re-entry into your origin country.
Should a dispute or controversy arise concerning these Terms & Conditions or involving a claim, loss, injury or damage during or relating to your trip, the parties’ remedies shall be limited to dispute resolution through binding arbitration in Saint Lucia and shall be governed exclusively by the laws of Saint Lucia and the resort shall not be subject to the jurisdiction or laws of any other territory. Each party shall appoint an arbitrator. The arbitrators shall appoint a neutral arbitrator. The decision of the arbitration panel shall be final and binding on the parties. Each party shall be responsible for their own costs with the costs of the neutral arbitrator to be divided evenly between the parties. If any term or provision of these Terms & Conditions is held invalid or otherwise unenforceable, the invalid or unenforceable term shall be deemed modified to the extent necessary to become valid and enforceable and the enforceability of the remaining terms or provisions will not be impaired thereby.