COVID-19 PROTOCOLS

STRESS-FREE* RETURN HOME ANTIGEN AND PCR TESTING U.S., CANADIAN AND U.K. GUESTS

IF COVID-19 testing is required for your return home destination, it is now available in the town of Vieux Fort at a nominal fee. Please check with our front desk staff for details.

SAINT LUCIA ENTRY REQUIREMENTS

  • Effective April 2, 2022, there is no pre-travel test or quarantine requirements for fully vaccinated travelers, just a valid vaccination record and their completed Health Screening Form are needed.
  • The Government of Saint Lucia requires unvaccinated travelers aged 5 and older to present a valid negative Standard COVID-19 PCR test result taken within 5 days prior to arrival, and their completed Health Screening Form.
  • A Health Screen Form for all guests 18 years and older must be completed before arrival in Saint Lucia.  Please visit www.stlucia.org/covid-19 for complete details about SAINT LUCIA entry requirements, required testing, quarantine, and to obtain your documents.

Required for travel:

  • Vaccinated Travelers – Your vaccination proof
  • Unvaccinated Travelers – Your test results
  • All Travelers – Health Screening Form CLICK HERE should be printed and must completed before disembarkation in Saint Lucia for ease of processing on arrival.

Please visit www.stlucia.org/covid-19 for complete details about SAINT LUCIA entry requirements

SAINT LUCIA ON-ISLAND PROTOCOLS

The Government of Saint Lucia requires all visitors and residents to wear a mask in public spaces and when social distancing of 6 feet is not possible.  We ask all guests to visit responsibly and help us adhere to the Government’s mask protocols as a Government of Saint Lucia COVID-19 Certified Resort.

Guests will have their temperature checked at our discretion and if a guest’s temperature is over 100.4° F and exhibits COVID-19 symptoms we will follow the Government of Saint Lucia Incident Response and Quarantine Protocols. While we are prepared for the unlikely emergency, we have a nurse on staff daily and a physician on call.

PARADISE PROTECTION PROTOCOLS AT OUR SECURE AND SPACIOUS RESORT

Our guests enjoy endless outdoor areas for easy social distancing and relaxation on 85 oceanfront acres and one mile of beach. Our spacious public areas include our  main restaurant, The Greathouse, in addition to 8 restaurants at sister resort Coconut Bay PLUS 7 bars and 5 pools (2 adults only), the CocoLand Waterpark, the Surf Shack and the Paradise Beach Bar. 

Seating capacity at our dining venues is distanced with tables providing limited seating. Pool Deck Themed Dinners are as entertaining as ever; however, our staff will be plating food for guests independently at each food station and do the same in our restaurants. 24-hour contactless room service is also provided for Serenity guests.

Guests will see our advanced sanitization protocols at work including electrostatic sprayers and backpack sprayers deploying hospital-grade disinfectant, and we have removed high-touch items throughout the resort.  Prior to your check-in, a Door Seal will be initialed by your attendant and placed above the lock so that you can be assured your room has not been accessed after it is sanitized.

At our oceanfront Sanctuary Spa the number of appointments is reduced to allow for additional time to sanitize. The saunas and steam rooms are currently not available.

All transactions are now cashless at the Sanctuary Spa, Boutique Moule A Chique and Kilibwi Corner.

SERENITY HASSLE-FREE CANCELLATIONS

Enjoy a Worry-Free booking experience and our BEST rates are guaranteed when you book on our website or with a member of our reservations team. All Taxes & Gratuities are included in rates, with No Resort Fees.  Cancellations are Hassle-Free, rescheduling is a breeze and there’s never a change fee.

For arrival 1/3/22-12/20/22: Cancel up to 22 days in advance of travel for full refund. 2-night cancellation penalty applies for cancellations received 21 days (or less) in advance of arrival. Cancel 14 days or less days in advance of travel for 100% credit on future stay within 12 months.

For arrival 12/21/22-1/2/23: Cancel up to 45 days in advance of travel for full refund or 100% credit on future stay within 12 months. For Cancellations inside of 45 days, full cost of stay penalty.

 

NO Shows: Full cost of stay penalty, regardless of dates of travel. Cancellation confirmation must be received and acknowledged by a member of our reservations staff, in writing, regardless of dates of travel. NOTE: Reservations including airline tickets may incur fees/change penalties beyond our control and will be subject to applicable airline policies/restrictions. Some airfares may be non-refundable regardless of cancellation window.

All policies and procedures are subject to change.

Please contact one of our reservations offices for more information: from North America call 877-252-0304, from the UK and Europe call 44 (0) 1582 792 260, and from the Caribbean call 758-456-9999.

OUR MANAGEMENT AND STAFF

We have a 100% staff vaccination rate and all employees follow strict protection and sanitation guidelines and. All employees are screened daily for COVID-19 symptoms and have their body temperature tested daily.

GUEST ARRIVAL AND CHECK-IN

From the moment you arrive you will see advanced health and disinfection protocols, social distancing, and our staff wear a welcoming smile under their masks.

To get you to your room – and the beach – even faster, we encourage you to take advantage of our Butler pre-arrival form (link to https://serenityatcoconutbay.com/pre-arrival) at least 24-hours prior to your arrival.

BOOK WITH CONFIDENCE WITH OPTIONAL TRAVEL INSURANCE

We continue to do everything to provide you with peace of mind as you plan your getaway to our Peace of Paradise. In addition to providing Hassle-Free (Full Refund) Cancellation policies PLUS Paradise Protection Protocols PLUS FREE Return Home Antigen Testing* (on stays 5 nights or longer), you have the option to purchase Travel Insurance within 24 hours of arrival on resort for US$39.00 per person. You and your companions will have the assurance of covered medical or quarantine expenses in the unlikely event that COVID-19 disrupts your stay. Bookings of five nights or more made prior to March 31, 2022 include travel protection for international arriving guests. For details click HERE

LEGAL NOTICE

While we make every reasonable effort to provide a safe and sanitary environment and facilities for our guests in accordance with accepted medical and Government of Saint Lucia guidelines, there are no assurances of a completely “virus-free” environment. Aside from our efforts, the safety of all guests and staff is also highly dependent on ALL guests doing their part to act responsibly and respectfully and we ask that all guests be considerate and respectful towards others. In our discretion, guests who do not comply with protocols may be asked to leave the resort.

We work very hard to provide a safe guest environment but are compelled to advise all guests that the resort does not and cannot guarantee that a guest will not contract an illness during their stay with us, and each guest assumes the risk and effects of contracting the Covid-19 virus. Guests are also cautioned that limited medical facilities and services are available where the hotel is located, which could complicate any illness. Upon check-in, each guest will be required to sign a written acknowledgment that they UNDERSTAND AND ASSUME ALL RISKS associated with the Covid-19 virus, and FULLY RELEASE the Hotel and its affiliated parties from any and all liability or claims relating to Covid-19.

This Assumption of Risk and Covenant Not to Sue shall be LEGALLY BINDING. Should any guest or visitor bring a claim, suit or any other action in violation of this provision, the claim, suit or other action shall be DISMISSED WITH PREJUDICE (meaning permanently dismissed) and all costs of dismissal, including but not limited to reasonable attorneys’ fees and court costs, shall be borne by the party who wrongfully brought the claim, suit or other action in violation of this Assumption of Risk and Covenant Not to Sue.

Please appreciate that, without this Assumption of Risk and Covenant Not to Sue, it would be very hard for this resort to operate under the current circumstances, and that you are fully informed in making the best possible travel decisions for you and your loved ones.

A copy of the acknowledgment and release is available in advance upon request and guests will be asked to sign a waiver upon arrival on resort.