October 7, 2020.
Dear Guests, please note the Government of Saint Lucia has updated its Entry Requirements:
All arriving passengers must have a negative result from a PCR test taken no more than 7 days before arriving in Saint Lucia. In addition, all guests 18 years and older must submit a Travel Registration Form 3 days or more prior to arrival. Please print and travel with a copy of the following:
SEE SAINT LUCIA TRAVEL CHECKLIST HERE
Please visit www.stlucia.org/covid-19 for complete details about the latest SAINT LUCIA entry requirements.
July 27, 2020
We are pleased to announce Serenity at Coconut Bay has received official Saint Lucia COVID-19 Certification and our resort is now featured on Saint Lucia’s website with the list of certified hotels approved for re-open. Please visit www.stlucia.org/covid-19 for details about the latest travel requirements and Phase 1 restrictions for our island. We look forward to reopening our doors and providing our guests with exemplary hospitality starting on August 1, 2020.
July 13, 2020
Our wonderful staff and butlers are ready to pamper you and our Paradise Protection Protocols are all in place (see below) as we prepare to reopen Serenity at Coconut Bay on August 1, 2020. We have, however, had to make the difficult decision to delay the reopening of Coconut Bay Beach Resort & Spa (our sister resort) until October 31, 2020 due to the ever-changing circumstances of this pandemic. While this doesn’t impact the service and luxury amenities you will experience in Serenity, it does mean that the additional facilities available to you at Coconut Bay including restaurants and pools will not be available if you’re staying with us before October 31. That being said, our private pool cabanas, stunning beach cabanas and one mile stretch of beach will be ready for you to relax and restore with an abundance of social distance.
PLEASE NOTE: the Government of Saint Lucia issued revised entry requirements on July 9, 2020. The new travel protocols now include a mandatory negative COVID-19 PCR test result within seven days of travel and completion of a pre-arrival registration form. For more information about Phase One travel protocols in Saint Lucia please visit www.stlucia.org/covid-19.
Should you have any questions regarding your stay please do not hesitate to contact a member of our reservations team.
For our North America reservations, please call 877-252-0304 from 9 am – 7 pm, Monday – Friday or email firstname.lastname@example.org. To reach resort reservations please call 758-459-6068 or email email@example.com.
We hope you’re ready for a truly luxurious escape– social distance included!
We can’t wait for you to find your SERENITY right here in Saint Lucia.
President & CEO
Coconut Bay Beach Resort & Spa
And Serenity at Coconut Bay
When Saint Lucia reopened to visitors on July 9, 2020 it did so with a responsible reopening plan including pre-testing for travelers, and on-island protocols. These extensive initiatives are successfully keeping our visitors and residents safe with Saint Lucia reporting the lowest COVID-19 rates per capita in the Caribbean, just 26 cases to date, and no deaths. To see overall statistics by country click here and for details of Saint Lucia ranking #1 in the Caribbean for COVID-19 response click here.
This ongoing safety record has also resulted in the Centers for Disease Control (CDC) recently declaring Saint Lucia’s COVID-19 risk to VERY LOW, carrying their “No Travel Health Notice” designation, the best possible. An impressive accomplishment that our island will keep building on with the continued cooperation and support of Saint Lucians and our guests. To learn more about the CDC COVID-19 Travel Recommendations by Destination click here. These designations prove without a doubt that Saint Lucia is a safe, no risk choice for our well-deserved vacation. For complete details about Saint Lucia’s COVID-19 response including all protocols and requirements prior to entry, please visit stlucia.org/COVID-19.
We look forward to the return of our guests and want you to know that our management and incredible staff have been instituting our Paradise Protection Protocols to ensure the worry-free and relaxing experience you have been dreaming about in Serenity at Coconut Bay. The safety and the welfare of our guests and our tireless staff – our Coconut Bay family – will always be our first priority. It is also the top priority of the Government of Saint Lucia who has announced new Phase One Protocols for visitors including requiring a pre-travel test for COVID-19. Saint Lucia is free of COVID-19 and we understand and support their efforts to maintain a healthy environment for visitors and residents alike.
Your Serenity vacation will be as wonderful as ever but it will look a little different as we adhere to Government of Saint Lucia, WHO and CDC operational guidelines during these ever-evolving times. We have evaluated and enhanced our rigorous cleaning procedures putting in place new sanitation and social distancing protocols that will be visible from the moment you arrive at our airport kiosk and will see throughout your stay from Door Seals initialed by your room attendant to a new take-out option should you prefer private dining. There will be electrostatic sprayers, even more hand sanitizing stations, and though hugs and handshakes are not an option for now, our warm Saint Lucian smiles and hospitality will always be yours. These policies, procedures and actions follow the Centers for Disease Control guidelines “Facilities Cleaning and Disinfecting” for COVID-19 and these policies also align with Saint Lucia’s directives. These best practices are performed for the safety of you, our guests, as well as our valued employees. Thank you for your patience, understanding, cooperation and trust.
This is just an overview of our Paradise Protection Protocols and how we are applying all of the various government mandates to our resort for the benefit of your health and safety. Our goal will always be to provide you with a safe and memorable experience. We’ll keep you updated as we approach our reopening and of course if you have a question please don’t hesitate to call reservations at 877-252-0304 /758-456-9999 or email us at firstname.lastname@example.orgemail@example.com. Please keep in mind mandates and protocols are fluid and as restrictions are lifted and directives change, we will do our best to keep you advised so regardless of when you plan to visit, you can enjoy our Peace of Paradise.
Due to everchanging circumstances, we would like to offer our future guests some peace of mind. We understand the uncertainty you may have about making your reservations at this time. Guided by our purpose of care, we want you to feel confident in your future plans and have updated our change and cancellation policies to provide you with maximum flexibility.
While we make every reasonable effort to provide a safe and sanitary environment and facilities for our guests in accordance with accepted medical guidelines and recommendations, there are no assurances of a completely “virus-free” environment. Aside from our efforts, the safety of all guests and staff is also highly dependent on ALL guests doing their part to act responsibly and respectfully and we ask that all guests be considerate and respectful towards others. In our discretion, guests who do not comply with protocols may be asked to leave the resort.
We work very hard to provide a safe guest environment, but are compelled to advise all guests that the resort does not and cannot guarantee that a guest will not contract an illness during their stay with us, and each guest assumes the risk and effects of contracting the Covid-19 virus. Guests are also cautioned that limited medical facilities and services are available where the hotel is located, which could complicate any illness. Upon check-in, each guest will be required to sign a written acknowledgment that they UNDERSTAND AND ASSUME ALL RISKS associated with the Covid-19 virus, and FULLY RELEASE the Hotel and its affiliated parties from any and all liability or claims relating to Covid-19.
This Assumption of Risk and Covenant Not to Sue shall be LEGALLY BINDING. Should any guest or visitor bring a claim, suit or any other action in violation of this provision, the claim, suit or other action shall be DISMISSED WITH PREJUDICE (meaning permanently dismissed) and all costs of dismissal, including but not limited to reasonable attorneys’ fees and court costs, shall be borne by the party who wrongfully brought the claim, suit or other action in violation of this Assumption of Risk and Covenant Not to Sue.
Please appreciate that, without this Assumption of Risk and Covenant Not to Sue, it would be very hard for this resort to operate under the current circumstances, and that you are fully informed in making the best possible travel decisions for you and your loved ones.
A copy of the acknowledgment and release is available in advance upon request and guests will be asked to sign a waiver upon arrival on resort.
April 24, 2020
Due to the announced extension of the State of Emergency in Saint Lucia through May 31, 2020 (https://www.facebook.com/allenmchastanet/) we are delaying our reopen to June 4, 2020. We will always put the welfare of our staff, guests and community first abiding by government advisories and we ask that you continue to monitor travel restrictions; global airline policies and schedule changes; along with WHO guidelines in the wake of the pandemic.
Like you, we wish we could begin anew and we eagerly await your return. To that end, know that our management and staff here at Coconut Bay and Serenity as well as destination Saint Lucia are working hard on the logistics for the safest and best practices to deliver the vacation you need and deserve.
Like you, we are closely following the developments concerning coronavirus (COVID-19) and the impact on you, our staff and our local community. Due to everchanging circumstances, we would like to help by offering some peace of mind. We understand the uncertainty you may have about making your reservations at this time. Guided by our purpose of care we want you to feel confident in your future plans and have updated our change and cancellation policies to provide you with maximum flexibility.
In order to assist you in a timely and convenient manner we are extending our reservations office hours from 9 am – 7 pm Mondays through Fridays. These extended hours will be available for a limited time and are subject to change. Due to high call volume, we ask that you please be patient with both our reservations staff and our travel partners as we work quickly to assist you.
March 23, 2020
It is with great regret we are advising you today that we have made the difficult decision to close Coconut Bay Beach Resort and Spa and Serenity at Coconut Bay from April 1 through May 15, 2020, with a reopening planned for May 16, 2020. This was not planned but the ever-changing circumstances of COVID-19 make it imperative that we put the health and safety of our guests, our staff and our community at the forefront. The acceleration of the pandemic and the resulting travel restrictions around the world have made it clear that it is time to pause and regroup as we all adhere to government advisories to hopefully eliminate this virus.
The Government of Saint Lucia has announced the closure of its airports to all incoming commercial and private flights effective 11:59 pm on March 23, 2020; All airports and sea ports will remain closed to passenger traffic until further notice. For the latest advisory from Saint Lucia, please Click Here.
If you booked with us directly, you will be hearing from a member of our team this week to assist with rescheduling your travel arrangements. If you booked via a travel agent or other third party, we ask that you please contact them directly to reschedule. On March 16, 2020 we updated our policies to ensure you can change or cancel your upcoming reservations without worry and we extended our reservations hours so that you can reach our staff at your convenience. Guests from North America, please email firstname.lastname@example.org or call 877-252-0304. From The UK and Europe email email@example.com or call: 44 1582 792260. From Saint Lucia and the Caribbean, please email firstname.lastname@example.org or call 758-456-9999.
While we are closing for the short term, we will be back. We are grateful for all of the support we have received and the kind messages to our staff members. We will be here waiting to welcome you, our extended Coconut Bay family, back to your Saint Lucian home in paradise. Until then, please take care of yourself and your families and stay healthy.
We will get through this together!
March 16, 2020
On behalf of Coconut Bay Beach Resort & Spa and Serenity at Coconut Bay I want you to know that the safety and well-being of our guests and staff has always been, and remains, our highest priority. We take your concerns to heart and like you we are actively monitoring coronavirus (COVID-19) developments. Know that we are dedicated to providing a revitalizing getaway for you whether you’re staying with us soon or planning your future travel.
Accordingly, we have enhanced our procedures, increasing the frequency of sanitizing all areas throughout the resort. Public areas are all being cleaned and sanitized constantly in particular high traffic contact points. Additional hand sanitizing stations have been added throughout the resorts at key points – both in the front of house for guests and back of house for staff use and all departments are providing staff with daily guidance for handwashing and sanitization. In guest rooms all touchable surfaces including remote controls are being sanitized and wiped down on a daily basis as part of our housekeeping regime. And all of our tour busses, cars and vans are also being sprayed and wiped down with sanitizer multiple times per day.
Of course, should our guests need medical attention for any reason there is a nurse on property every day from 9am to 11pm and a doctor on call 24-hours per day.
The Saint Lucia Department of Health and Wellness has advised restrictions are in place for travelers with a travel history within the last 14 days from Mainland China, Hong Kong, the Republic of Korea, Italy, Singapore, Spain, UK, Germany, and Mainland France and by Extension Guadeloupe, Martinique, Saint Barthélemy, Saint Martin and French Guiana, whether in transit or originating. All yachting and pleasure craft calls into Saint Lucia are suspended until further notice. Here are additional links to provide you with the most up-to-date Covid-19 travel restrictions and information for Saint Lucia:
As always, we only wish the very best for our guests and our staff – our extended family. Please look after yourselves, your friends and neighbors and most of all stay healthy. Be sure to monitor the policies and guidance from the World Health Organization and your respective government entities for travel advisories.
We will continue to be vigilant and proactive in all areas in order to make sure your future stay with us is amazing. We will keep you updated with any developments and look forward to welcoming you to our perfect piece of paradise soon.
President and CEO
Coconut Bay Beach Resort & Spa and Serenity at Coconut Bay